SharePoint Help Desk Support Specialist, Junior in Dayton, OH at Booz Allen Hamilton

Date Posted: 2/20/2018

Job Snapshot

Job Description

Job Number: R0020035

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.


SharePoint Help Desk Support Specialist, Junior

Key Role:

Provide remote support to users for network and desktop hardware and software problems. Take calls from users, diagnose problems, and recommend or implement solutions. Apply basic principles, theories, and concepts to job assignments. Exhibit technical and operational proficiency in solving problems of moderate complexity. Contribute to the completion of projects and programs in area of expertise. Interface with internal and external clients.


Basic Qualifications:

-Experience with common desktop tools and technologies, including Microsoft Office and SharePoint

-Ability to interact positively with a variety of project stakeholders, including end users, a support team, and development and testing staff

-Ability to prioritize issues effectively and escalate, as necessary

-Ability to document troubleshooting steps and processes properly in an appropriate manner

-Ability to apply technical troubleshooting expertise to proprietary applications and systems

-Ability to obtain a security clearance

-HS diploma or GED


Additional Qualifications:

-Experience with Office 365 and SharePoint Online a plus

-Knowledge of ticket management systems, including Remedy a plus

-Security+ or CISSP Certification a plus


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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