SharePoint Help Desk Support Specialist, Mid in Wright-Patterson Air Force Base, OH at Booz Allen Hamilton

Date Posted: 1/29/2018

Job Snapshot

Job Description

Job Number: R0020295

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

SharePoint Help Desk Support Specialist, Mid

Key Role:

Provide SharePoint Help Desk support to all knowledge users in the environment regarding content and capabilities by receiving user inquiries, researching and resolving connectivity, account issues, SharePoint how-to, and technical issues as afforded by SharePoint Site Collection Administrator privileges. Provide customer service oriented resources capable of understanding and resolving the user's knowledge management and functional issues, remotely either via telephone contact or e-mail exchanges. Translate a reported problem, troubleshoot to resolution, or provide users with solution alternatives until the issue is resolved.

Basic Qualifications:

-Knowledge of SharePoint O365 services and capabilities

-Ability to provide in-depth technical support and training to users and other IT technicians

-Ability to obtain a security clearance

-HS diploma or GED

Additional Qualifications:

-Experience with Microsoft O365

-Experience with migrating from an on-premise SharePoint instance to O365

-Knowledge of DoD networks and systems integration practices

-Secret clearance preferred

-Security+, MCITP: Windows Server Certifications preferred


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.  

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.


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