Software Engineer, Senior in Alexandria, VA at Booz Allen Hamilton Inc.

Date Posted: 10/11/2018

Job Snapshot

Job Description

Job Number: R0038739

Software Engineer, Senior

Key Role:

Provide technical user support in one or more specialized areas of applications systems analysis and programming. Provide technical support on projects. Analyze, research, and resolve routine and mildly complex issues with the client and escalate more complex issues. Provide technical troubleshooting and user support. Maintain responsibility for program support and quality assurance reviews.


Basic Qualifications:

-5 years of experience with IT application systems administration or engineering and software change management, configuration management, and process improvement

-3 years of experience with ServiceNow ITSM administration, including incident, change, problem, and CMDB, implementing requirements, designing and delivering solutions working within software development life cycle frameworks, and integrating with external systems using REST or SOAP APIs

-Experience with implementing CMDB in ServiceNow or other similar tool

-Experience with ITIL, CMMI, or other process frameworks and the SDLC

-Knowledge of ServiceNow Discovery or other network discovery tools

-Knowledge of Windows, UNIX, or Linux systems, AWS and Cloud, SSO and directory services, and PKI

-Knowledge of Web markup, including HTML, HTML5, AngularJS, and CSS and scripting, including JavaScript, ServiceNow JavaScript API, Shell, and Python languages or frameworks

-BA or BS degree


Additional Qualifications:

-Ability to organize and prioritize multiple assignments and use initiative to accomplish results

-Ability to gather, analyze, and communicate metrics

-Possession of excellent interpersonal and writing skills to interact effectively with staff at all levels

-ITIL Certification

-ServiceNow Administrator Certification or ServiceNow Scripting Certification

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