Systems Operations Engineer in Reston, VA at Booz Allen Hamilton

Date Posted: 2/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Reston, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Number: R0017531

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

Systems Operations Engineer

Key Role:

Monitor and maintain mission critical systems, enterprise services, and networking infrastructure across multiple physical sites on disparate networks. Serve as the Tier III support to escalate and resolve technical issues on operational network environments. Support problem management resolutions by tracking system–wide problems on the operational networks and work with engineering support, including network engineering, systems engineering, catapult operations, and desktop engineering to see problem troubleshooting through to resolution. Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance. Conduct firewall changes, F5 iRules, and DNS entries, manage port security, and provide real time monitoring of network systems and computer assets through SolarWinds. Log all incidents, requests, questions, tasks, and projects in BMC Remedy, apply thorough diagnostic techniques to identify problems, investigate causes, recommend solutions on the operational mission infrastructure, create and maintain comprehensive documentation for all troubleshooting procedures, and move or replace IT equipment to support office moves, new system requirements, and malfunctioning devices, as necessary.

Basic Qualifications:

-4+ years of experience with IT systems administration

-Experience with developing and enhancing IT troubleshooting processes

-Experience with and formal training in Windows, including 2012R2 and 2016 or RedHat Enterprise Linux, including RHEL 6 and RHEL 7

-Experience with DoD IT security requirements, including installing patches and conducting STIG reviews in YUM or Puppet

-Ability to analyze and refine standard operating procedures

-Active TS/SCI clearance

-HS diploma or GED required

-Active DoDI 8570 Security Certification, including Security+, CCNA–Security, or CISSP prior to start date

Additional Qualifications:

-Experience with DevOps

-Experience with systems and service monitoring, including SolarWinds and ELK

-Experience with networking, including Port Security, Firewalls, F5 support, and DNS

-Experience with remediation practices

-Experience with various applications, including Splunk, McAfee Security Suite, Microsoft Exchange, Lucidworks, Net Brain, Microsoft SCCM, and Microsoft Systems Center Operations Manager

-Experience with using BMC Remedy for ticket queue maintenance and ticket tracking

-Experience with virtualization, including VMware and VDI

-Experience with managing AD and Group Policy

-Knowledge of vulnerability and STIG scanning tools, including Nessus, SCC Tool, ACAS, and Tanium

-Possession of excellent oral and written communication skills

-BA or BS degree in Information Systems or equivalent training or certifications


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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