Systems Support And Administration Analyst, Junior in McLean, VA at Booz Allen Hamilton Inc.

Date Posted: 6/18/2018

Job Snapshot

Job Description

Job Number: R0028899

Systems Support And Administration Analyst, Junior

Key Role:

Provide direct user support to business operations systems supporting the Contracts and Subcontracts functions. Provide timely assistance to end-user phone calls and E-mails regarding system and business process questions, escalating issues to the appropriate group, as required. Lead system releases through all phases of the software development life cycle, including requirements development, User Acceptance Testing (UAT), user training, roll-out and end-user support.


Basic Qualifications:
-2+years of business analysis experience with Web-based systems
-Experience with customer service, troubleshooting, and problem resolution
-Experience supporting the phases of the systems development life cycle
-Experience with troubleshooting and problem resolution
-BA or BS degree


Additional Qualifications:

-Knowledge of Microsoft SQL 2000 and 2005 to execute queries
-Knowledge of systems development life cycle
-Ability to learn new software tools and techniques, quickly
-Ability to communicate with end users in business-friendly and user-friendly language
-Ability to be self-motivated and directed

-Possession of excellent oral and written communication skills
-Possession of excellent analytical and problem-solving skills

-Possession of excellent organizational skills

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status—to fearlessly drive change.

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