Technical Trainer in Washington, DC at Booz Allen Hamilton Inc.

Date Posted: 6/27/2018

Job Snapshot

Job Description

Job Number: R0027661

Technical Trainer

Key Role:

Analyze the development of communication and training plans and materials. Conduct training gap analysis and analyze the design, development, and delivery of a training plan and associated materials to support the client's continued adoption of enterprise IT products. Review and update published frequently asked questions (FAQs), quick guides, videos, and other training materials for users and help desk representatives. Develop new and update existing training materials to support functionality developed in IT systems for all worldwide users.

Basic Qualifications:

-3 years of experience with conducting training analysis and design

-1 year of experience with providing training support for enterprise IT systems

-Experience with providing hands-on training to a large group of users

-Experience in working with enterprise service-ticketing systems

-Active Top Secret clearance

-BA or BS degree

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

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