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Technical Writer/Editor, Senior in Charleston, SC at Booz Allen Hamilton Inc.

Date Posted: 2/7/2019

Job Snapshot

Job Description

Job Number: R0046019

Technical Writer/Editor, Senior

The Challenge:

What if you could use your technical writing skills to improve the technology supporting the U.S. Department of Veterans Affairs (VA)?
 

Work as part of a team helping the VA monitor high-priority incidents affecting major IT systems. The team provides high-level technical support to facilitate resolving the problem and gathers information on the problem status and resolution steps to report to VA senior leadership. They also track and analyze after-event root cause analysis reports to identify trends and patterns in problems and resolutions. 
 

As a technical writer and editor, you will be responsible for serving as a reporter on high-priority incident calls to record the activities that occur on the calls and summarize the current situation status for reporting to leadership. This role may also be responsible for reviewing and editing the work of other reporters on the team and generating daily and bi-weekly summary reports for internal VA distribution. The information delivered in these reports will help shape improvements in the management and delivery of systems and services throughout VA. 
 

The day-to-day life of a technical writer and editor on the team includes:

  • Tracking and recording high-level technical discussions regarding system outages within VA
  • Working with technical triage team members to ensure the accuracy of recorded information
  • Delivering summary reports of call activity in a timely manner
  • Cross-training in the editor role to be able to fill in to review the work of other reporters, as needed
  • Assisting with producing daily, bi-weekly, and other status reports and briefs for senior leadership

Your technical writing expertise will be vital as you evaluate work. You’ll develop your communications skills through reporting on enterprise level triage and incident resolution. Use your abilities to improve VA enterprise reliability and improve the quality of services provided to the nation's veterans. Join our team and help turn requirements into accomplishments that drive change.
 

Empower change with us.
 

Build Your Career:

When you join Booz Allen, you’ll have the opportunity to connect with other professionals doing similar work across multiple markets. You’ll share best practices and work through challenges as you gain experience and mentoring to develop your career. In addition, you will have access to a wealth of training resources through our Engineering & Science University, an online learning portal where you can access more than 5000 tech courses, certifications and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications? Take advantage of our tuition assistance, on-site courses, vendor relationships, and a network of experts who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.
 

You Have:

-5+ years of experience as a technical writer in a professional IT work environment

-Experience with the full Microsoft Office suite

-Ability to comprehend and report on technical discussions regarding IT problems and resolution efforts

-Ability to write in explanatory and procedural styles for multiple audiences

-Ability to prioritize and multi-task in a fast-moving environment

-Ability to work remotely with minimal oversight

-Ability to obtain a security clearance

-BA or BS degree

Nice If You Have:

-Experience with the VA

-Possession of excellent oral and written communication skills

-Possession of excellent organizational skills, including strict attention to detail

-Public Trust clearance

Clearance:

Applicants selected will be subject to a VA Public Trust/Moderate Background Investigation security investigation and may need to meet eligibility requirements for access to sensitive information.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

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