ServiceNow Configuration Analyst

The Challenge:

Are you looking for an opportunity to build a powerhouse system that will modernize critical mission systems for DoD clients? You know a good ServiceNow application is more than just a nice-looking interface + data. You need the right combination of clean code, APIs, analytics, and infrastructure to build a user focused solution. As a configuration analyst, you’ll solve a problem with a complete end-to-end solution in a fast-paced, agile environment. We’re looking for someone like you with the skills and experience to build engaging user interfaces and efficient processes from vision to production-ready system.

As a ServiceNow configuration analyst on our team, you’ll work directly with your customer to overcome their most difficult challenges using the latest approaches like user centric design. You’ll use your passion to learn new tools and techniques, identify and implement system improvements, and mentor teammates. Using Agile life cycle development, you’ll build enterprise-level solutions. You’ll analyze the needs and the environment to make sure the solution you’re developing considers the current architecture and operating environment, as well as future functionality and enhancements.

Work with us as we build systems to change mission support operations for the better.

You Have:

  • 5+ years of experience with workflow configuration in ServiceNow

  • 5+ years of experience with leveraging ServiceNow out-of-the-box features and object model to customize, develop, and configure solutions for clients

  • Experience with implementation of ServiceNow in an enterprise environment

  • Ability to use jQuery and JavaScript to implement solutions using ServiceNow client object model and web services

  • Ability to articulate and apply ServiceNow in implementing portals and collaborative solutions for clients

  • Ability to analyze business requirements and leverage ServiceNow capabilities to solve client problems

  • Secret clearance

  • Bachelor's degree

Nice If You Have:

  • Experience with database modeling and concepts, Performance Point, Reporting Services, and Business Data Catalog and Business Connectivity Services

  • Experience with a Software Development Life Cycle, including Agile or Waterfall methodologies

  • Experience with Object-Oriented Programming concepts

  • Ability to work in a team environment and offer and support ideas

  • Possession of excellent oral and written communication skills


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Build Your Career:

A challenging and dynamic work environment isn’t all we have to offer. When you join Booz Allen, you’ll have access to:

  • experts in virtually every field

  • a culture that focuses on supporting our employees

  • opportunities that provide stability while offering variety

You’ll also be exposed to a wealth of training resources through our Digital University, an online learning portal featuring more than 5000 functional and technical courses, certifications, and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site bootcamps, certification training, academic programs, vendor relationships, and a network of professionals who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.


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