Onsite Desktop Technician, Senior
The Challenge:

Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Department of Veterans' Affairs (VA)?

As an onsite desktop technician on our project, you’ll have oversight of a team of system admins and provide direction on prioritization of the work and identify high risk critical problems and dedicate appropriate resources appropriately. You'll apply technical expertise and act as an escalation point for challenges that arise. Conduct routine system administration tasks and log data in system admin logs. You’ll learn how to help customers overcome tough challenges through monitoring and oversight. You’ll analyze problem areas and opportunities for improvement in a mission critical network. You’ll be able to combine your technical experience with communication skills as you turn metrics into information and communicate their meaning. This is an opportunity to gain experience in maintaining, troubleshooting a wide variety of systems and networks, providing desktop and end user support to the VA. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Join our team and solve daily challenges as we improve healthcare for millions of customers. This position is located onsite with daytime hours and potential for weekend hours.

Empower change with us.

 

You Have:

  • Experience with providing technical expertise and oversight of a team
  • Experience with performing quality control on completed tasks, submitting reports to senior leadership on project plans and responsibility in personnel oversight
  • Experience with conducting routine system administration tasks and logging data in system admin logs
  • Experience with maintaining troubleshooting for a wide variety of systems and networks, including high volume or high availability systems
  • Experience with collaborating with project teams, security, database and network administrators, ISOs, operations support staff, and stakeholders, including DoD operations, and other system administration support staff
  • Knowledge of debugging protocols and processes
  • Ability to troubleshoot problems and issues identified by customers and implement corrective actions
  • Ability to unpack, move, or install IT equipment weighing up to 25 pounds, frequently traverse around the site campus transporting equipment to various office buildings, and frequently position self to maintain computers and pull cords under desks and in server closets
  • Ability to obtain a security clearance
  • HS diploma or GED and 13+ years of experience with systems administration or BS degree in CS, EE, or Engineering Technology and 5+ years of experience with systems administration

Nice If You Have:

  • Experience with the ServiceNow ticketing system a plus
  • Experience with the VA
  • Public Trust clearance​

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Build Your Career:

When you join Booz Allen, you’ll have the opportunity to connect with other professionals doing similar work across multiple markets. You’ll share best practices and work through challenges as you gain experience and mentoring to develop your career. In addition, you will have access to a wealth of training resources through our Engineering & Science University, an online learning portal where you can access more than 5000 tech courses, certifications and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site courses, vendor relationships, and a network of experts who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

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