Signal Planner and IT Support Lead
The Opportunity:
As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to solve some of our clients’ most complex problems—and find solutions that keep our nation safe.
As the Signal Planner and IT Support Lead, you’ll bring your passion for technology and signal planning expertise to support our DoD client. In this role, you will integrate Army Signal planning responsibilities with advanced IT Help Desk leadership.
What You'll Work On:
Plan and integrate communications systems into operational and tactical plans for Army and joint missions.
Advise the Commander on signal support capabilities and limitations.
Coordinate network operations for voice, data, and video services across tactical and strategic environments.
Develop signal annexes for operations orders and ensure interoperability with coalition partners.
Manage spectrum and frequency allocation for mission requirements.
Oversee cybersecurity measures and compliance with DoD Information Assurance standards.
Provide Tier I and II IT Help Desk support for mission-critical networks.
Lead problem-solving and implementation efforts for technology products and applications.
Apply advanced consulting skills, technical expertise, and full industry knowledge.
Mentor and supervise team members, including Help Desk technicians.
Conduct operations and maintenance while enhancing IT components across multiple domains and mobile exercise networks.
Assist users in overcoming technical challenges through regular interactions with all levels of command.
Analyze problem areas and identify opportunities for improvement in integrated networks with recovery and backup strategies.
Turn metrics into actionable insights and communicate their meaning to leadership.
Join us. The world can’t wait.
You Have:
5+ years of experience with IT Help Desk support and signal planning
Experience providing customer support to end users in person, via email, or by phone
Experience leading Tier I, II, and III Help Desk Technicians and monitoring performance metrics
Ability to analyze, diagnose, troubleshoot, and resolve IT and signal issues
Ability to travel up to 20% of the time
Secret clearance
Bachelor’s degree
CompTIA Security+ or DoD 8570 IAT Level II Certification
Nice If You Have:
Experience with DoD, Army, or Joint Staff operations
Experience with Power BI and Microsoft Office products
Experience defining team goals and leading staff to achieve results
Experience with IT Asset Management and NMCI Enterprise Tool (NET)
Experience with Army network architecture and tactical communications
Ability to assist in creating end-user guides and SOPs
Master’s degree
Microsoft Certified Engineer and Information Assurance Officer Certification
Completion of Signal Captains Career Course (SCCC) or equivalent
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,900.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
