Design Strategist, Mid

Key Role:

Collaborate with clients and interdisciplinary teams to uncover possibilities, define actionable insights, and identify opportunities for furthering the client’s mission. Apply expertise in human-centered design to rapidly research, design, and prototype new service and digital experiences and lead ethnographic research and contextual design investigations to comprehend behaviors, pain points, needs, and aspirations. Drive synthesis and insight generation with an emphasis on collaboration and effective group facilitation. Provide systems-level thinking to dissect and interpret the entire ecosystem of a product, service, or system and introduce creative solutions that harmonize people, technology, and business needs. Communicate, envision, and contribute to design deliverables, including ideas, service models, customer journeys, scenarios, personas, system maps, infographics, and artifacts to support a client's mission. Provide human-centered planning to develop new business models and change management approaches, develop strategic roadmaps, define requirements, outline processes, and generate business cases to support workstream objectives. Conduct qualitative and quantitative methods of evaluation and contribute to thought leadership in the fields of service design and design thinking. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Basic Qualifications:

-Experience with service design, design thinking, design research, business design, or customer experience strategy

-Experience with supporting client-facing projects

-Experience with working on an end-to-end service design project

-Experience with using facilitation techniques in different environments

-Experience with ethnographic fieldwork, generative research, and making sense of qualitative and quantitative data

-Experience with creating implementation plans for service and digital solutions

-Experience with client negotiation and setting expectations against real-world limitations

-Ability to obtain a security clearance

-Bachelor’s degree

Additional Qualifications:

-Experience with prototyping, including sketching or using tools, including Adobe InDesign, Photoshop, Illustrator, Omnigraffle, or Visio

-Experience with Illustration work or creative visualization and communication of data from generative research, insights, and findings

-Ability to submit a portfolio

-Master’s degree


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.


The proposed salary range for this position in Colorado is $85,000 to $100,000. Final salary will be determined based on various factors.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choice, and support your total well-being. Our comprehensive benefit offerings include healthcare, retirement plan, insurance programs, commuter program, employee assistance program, paid and unpaid leave programs, education assistance, and childcare benefits.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.


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