Observability Application Performance Monitoring Technician
The Opportunity:
As an Observability Application Performance Monitoring (APM) Technician, you will play a critical role in implementing and managing advanced APM solutions and Predictive AIOps technologies. You will be responsible for configuring and maintaining APM tools, overseeing system integrations, and onboarding new services into the monitoring framework. Your role will involve collaborating with service owners to ensure their performance requirements are met and using AIOps to automate issue resolution and improve system performance.
We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies. Due to the nature of work performed within this facility, U.S. citizenship is required.
Join us. The world can’t wait.
You Have:
5+ years of experience in application performance monitoring (APM), observability, and system integration
Experience with configuring and managing APM tools, such as New Relic, Dynatrace or Datadog to monitor and optimize application performance
Experience in implementing Predictive AIOps solutions to enhance operational performance and automation
Experience with integrating new services into monitoring frameworks and managing performance metrics
Experience with gathering and incorporating requirements from service owners to ensure performance goals are achieved
Experience in using monitoring tools, such as Dynatrace, New Relic, Datadog, or ServiceNow Operation Platform for comprehensive application and system oversight
Experience in scripting languages, such as Python or Bash for performance tuning and automation
Experienced in ITIL and ITSM best practices for performance and service management
Knowledge of application performance metrics, root cause analysis, and issue resolution
Bachelor’s degree
Nice If You Have:
Experience with Cloud environments, such as AWS, Azure, or GCP and containerization technologies, such as Docker or Kubernetes
Experience managing APM-related projects or onboarding new services
Experience with CI/CD pipelines and DevOps practices
Knowledge of containerization and orchestration technologies, including Docker and Kubernetes
Ability to lead discussions and reach consensus among various stakeholders to conduct planning
Ability to be self-driven, work independently, and handle multiple tasks concurrently
Possession of excellent interpersonal and client service skills
APM Certifications, such as Dynatrace or ITIL
Create Your Career:
Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.
A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.
Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
