Systems Engineer, Mid
Key Role:
Provide Help Desk support for a technology system supporting procurement functions. Provide timely assistance to end users, regarding both system and business process questions, escalating issues to the appropriate group as required. Participate in system releases through all phases of the software development lifecycle, including testing, training, roll-out, and end-user support. Understand the client’s environment and how to translate real world needs into technical specifications to provide customer focused solutions. Develop skills in the design and solutioning of the procurement system while gaining experience in procurement industry. Assist management with ad-hoc data analysis requests as needed. Grow your skills by merging procurement and system support to create impactful changes to improve how we do business. Due to the nature of work performed within this facility, U.S. citizenship is required.
Basic Qualifications:
- Experience with customer service
- Experience using Microsoft Office products, including SharePoint, Outlook, Word, Excel, and PowerPoint
- Experience with data analysis, defect reporting, requirements gathering, and system testing
- Experience supporting web-based systems
- Knowledge of data governance principles
- Ability to multitask and respond to tight deadlines
- Ability to work independently and be collaborative as part of a team
- Bachelor’s degree in Information Systems and 2+ years of experience in managing information systems or 5+ years of experience in managing information systems in lieu of degree
Additional Qualifications:
- Experience with supporting an IT Help Desk
- Experience with JIRA, ServiceNow, or Ivalua
- Experience with developing and maintaining detailed technical documentation
- Knowledge of the procurement industry
- Ability to learn new software tools and techniques quickly and resolve complex technical issues
- Ability to communicate with end users in business-friendly and user-friendly language
- Possession of excellent verbal and written communication skills, to effectively respond to user queries
- Possession of excellent troubleshooting skills
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,400.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
