Windows Technical Support Engineer

Key Role:

Serve as a part of a dynamic corporate technical support group. Provide Tier III technical support and monthly patching for Windows endpoints. Manage, assign, and resolve tickets in the ServiceNow support queue. Provide mobile support and administration for iOS and Android devices with Microsoft InTune. Generate reports on various metrics regarding endpoints and team projects or initiatives. This position requires the ability to travel to East Coast sites up to 5% of the time.

Basic Qualifications:

  • 2+ years of experience in a customer-focused role, including providing a high level of customer support
  • 2+ years of experience with supporting Windows platforms
  • Experience with patch management and reporting on Windows
  • Experience with using programming language or other coding languages
  • Knowledge of Microsoft Windows desktop, notebook, and PC peripheral networking infrastructure and operations
  • Knowledge of MDM for iOS and Android infrastructure and terminology
  • Ability to travel to East Coast sites up to 5% of the time
  • Ability to obtain a security clearance
  • HS diploma or GED

Additional Qualifications:

  • Experience with supporting Microsoft Office on macOS and Windows
  • Knowledge of SCCM
  • Experience with building and supporting virtual desktops in VMware Fusion and VirtualBox
  • Possession of excellent oral and written communication skills
  • CompTIA A+ IT Technician Certification
  • Microsoft Certified Solutions Associate (MCSA)
  • CompTIA Security+

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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