System Administrator

 Key Role:

Resolve break fix tickets and ensure customers receive the highest level of customer support. Help customers overcome tough challenges through monitoring and performance management. Identify problem areas and opportunities for improvement in a mission-critical network. Turn metrics into information and communicate their meaning.  

Basic Qualifications:

  • Experience in troubleshooting and break and fix repairs with IT assets, including desktops, laptops, printers, and accessories
  • Experience with ticketing systems, including BMC Remedy
  • Knowledge of Windows 10 Operating System and Active Directory
  • TS/SCI clearance
  • HS Diploma or GED
  • Security+ CE Certification

Additional Qualifications:

  • Knowledge of DHCP, switches, and networking
  • Ability to manage projects and multi-task
  • Ability to work in a fast-paced environment
  • Bachelor's degree  
  • CISSP, CAP, ITIL v3, or ITIL v4 Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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