Assistant Customer Technical Representative, Mid

Key Role:
Serve as the Assistant Customer Technical Representative (ACTR), including supporting and managing web portal collaboration sites. Review all application requests, verify all user accounts have appropriate access restrictions, and troubleshoot web portal collaboration sites access problems for applicants. Assist with updating web portal collaboration sites. Assist with resolving and tracking personnel hardware or software issues and reviewing, submitting and tracking all Mission Assurance Category (MAC) and Contract Line Item (CLIN) requests associated with the Navy.

Basic Qualifications:
-Experience with managing web portal collaboration sites
-Experience in reviewing all electronic web portal collaboration site application requests and coordinating recommendations with the appropriate personnel before submitting the request
-Experience with reviewing, submitting, and tracking all Mission Assurance Category (MAC) and Contract Line Item (CLIN) Requests associated with NMCI
-Experience in assisting with training and support for technical refreshes of NMCI computers

-Experience in coordinating with others to help troubleshoot web portal collaboration sites access problems for applicants, including password resets and changing access privileges

-Experience in assisting contractor personnel with requests for computer Common Access Cards (CACs)

-Secret clearance

-BA or BS degree

Additional Qualifications:

-Ability to be a self-starter

-BA or BS degree in a business or technical field

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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