Remedy ITSM Systems Engineer, Senior
The Opportunity:
Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact in national security? You understand your customer’s environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer focused engineering solution.
As a systems engineer on our team, you have the chance to shape the BMC Remedy solution by leading engineering and architecture for our client. Your customer will trust you to not only design and develop these systems, but also evolve them with advanced technology solutions. On our team, you’ll be able to broaden your skillset into areas like cloud, IT Infrastructure. Grow your skills by merging systems engineering and cloud, data fabrics to create a highly adaptable ITSM solution.
Your role will involve identifying, troubleshooting, and resolving issues within BMC Remedy applications, conducting root cause analyses, and integrating Remedy with enterprise monitoring tools. Proactive monitoring of Remedy applications, performing risk assessment, remediation, and performance tuning will be crucial aspects of ensuring the system's optimal functionality. You will be responsible for conducting user training sessions for both IT and business teams, crafting comprehensive documentation, standard operating procedures (SOPs), training materials, and user guides. In addition to these responsibilities, you will play a pivotal role in the customization, configuration, upgrading, and further integration of the Enterprise Monitoring and Management system.
Join us. The world can’t wait.
You Have:
5+ years of experience in an IT system engineering role, including developing architecture and design of complex IT systems environments
3+ years of experience with deploying, engineering or administering BMC Helix ITSM products
3+ years of experience managing mid- to enterprise-scale networks
3+ years of experience with architecting, designing, securing, installing, troubleshooting, and documenting integrated server or network solutions
Ability to obtain a security clearance
HS diploma or GED
IAT Level II Certification, including Security+ CE and Windows OS Certification
Nice If You Have:
Experience with managing BMC Remedy ITSM platform
Experience with managing ServiceNow instance
Experience with enterprise server, storage, networking, software, and application services or equivalent depth in a single solution platform area
Experience with cloud-based technology
Experience with Python or PowerShell scripting
Secret clearance
Bachelor's degree in CS, Information technology, or Engineering
CASP or CISSP Certification
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Create Your Career:
Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.
A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.
Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
