Key Role:

Develop and deliver a variety of training programs to live audiences and work closely with users to improve their ability to use enterprise software to support law enforcement clients. Provide stand-up classroom instruction and write brief technical documents. Conduct training gap analysis and design and develop and deliver a training plan and associated materials to support the continued adoption of enterprise IT products. Review and update published Frequently Asked Questions (FAQs), Quick Guides, Videos, and other related training materials for users and Help Desk representatives. Assess industry training tools to augment and incorporate into training approach. Develop new and update existing training materials in support of functionality developed in IT systems for all worldwide users.  

Basic Qualifications:

• 7+ years of experience in a professional work environment

• 3+ years of experience in providing training support on enterprise IT systems

• Experience with providing hands-on training to a large group of users

• Experience working with enterprise service-ticketing systems  

• Ability to display self-organization and self-management skills, with emphasis on self-initiation and follow through

• Secret clearance

• BA or BS degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.