Job Description

Remote Work:
No
Job Number:
R0197103
Location:
Washington,DC,US
IT Performance Manager, Lead

The Opportunity:

Are you an expert in IT performance management looking to shift the way the world works? Are you driven to guide a team that delivers leading-edge technical solutions? You know that project managers touch every single part of a business and wear multiple hats: from caring for the client and their meaningful project goals to participating in business development and being a key contributor to their employees’ growth. We’re looking for someone like you to help our clients deliver their mission.

The IT Performance Manager is responsible for establishing and maintaining IT operating process standards to manage performance against Service Level Requirements (SLRs). This includes continuous monitoring of system availability, application availability, and service desk performance. This role includes tracking performance metrics across all aspects of IT and Cyber support services for a Federal customer, gathering and reporting performance data, and supporting the analysis of performance levels. In this role, you will work with service owners and technical leads to define and document service levels, analyze variances and identify corrective actions.

Ready to transform the future of digital platforms?

Join us. The world can’t wait.

You Have:

  • 8+ years of experience in IT Project Management or IT Performance Management

  • Experience with establishing and managing to Service Level Agreements (SLAs) or Service Level Requirements (SLRs)

  • Secret clearance

  • Bachelor’s degree

Nice If You Have:

  • Experience with leading and influencing team members to ensure overall project success

  • Experience with baselining IT performance metrics, gathering and reporting IT performance data

  • Experience with building and presenting performance dashboards to convey performance data

  • Experience with managing a service desk and help desk for IT applications or network support

  • Ability to successfully work on multiple projects simultaneously

  • Ability to interact with all levels of leadership and technical SMEs, including senior-level Federal clients

  • Top Secret clearance

  • Project Management Professional (PMP) Certification or ITILv3/4 Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career: 

Grow With Us 

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.  

A Place Where You Belong 

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.  

Your Candidate Journey 

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.  

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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