Job Description

Remote Work:
Job Number:
ServiceNow Configuration Analyst

Key Role:

Design, develop, and implement ServiceNow solutions by using out-of-the-box features to create custom pages, site templates, features, and Web parts. Write custom code to create and deploy ServiceNow solutions, as needed. Customize and brand ServiceNow sites, configure workflows, and customize lists, pages, and forms using ServiceNow. Support installation and configuration of ServiceNow instances in Cloud environments. Foster user adoption of ServiceNow by demonstrating ServiceNow features and technologies to clients and enabling the conversion of business requirements into solutions. Document system processes and procedures in a clear manner. Discuss requirements with clients and follow internal and client-specific protocols used to document and design ServiceNow sites, templates, structure, and taxonomy development required to develop and implement solutions using ServiceNow. Participate in all facets of the software development life cycle, including requirements solicitation and documentation, system and acceptance testing, and training, as needed.

Basic Qualifications:

  • 4+ years of experience with leveraging ServiceNow's features to customize, develop, or configure solutions for clients

  • Experience with workflow configuration in ServiceNow

  • Knowledge of ServiceNow ITSM out-of-the-box asset management and CMDB product model architecture

  • Ability to convert legacy system data into ServiceNow's HRSD module

  • Ability to use Service now to implement portals and collaborative solutions for clients

  • Ability to use jQuery or JavaScript to implement solutions using ServiceNow's client object model and web services 

  • Ability to implement ServiceNow in an enterprise environment

  • Ability to analyze business requirements and leverage ServiceNow capabilities to solve client problems

  • Secret clearance

  • Bachelor's degree

Additional Qualifications:

  • Experience with Database Modeling and Concepts, Performance Points, Reporting Services, Business Data Catalogs, and Business Connectivity Services

  • Experience with Agile Software Development Life Cycle methodology

  • Experience with Object-Oriented Programming concepts

  • Ability to work in a team environment and offer or support ideas

  • Possession of excellent verbal and written communication skills


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.


At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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