Technical Support Specialist
Key Role:
Provide troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services. Provide desktop support, triage, and reporting and tracking of incidents. Manage special IT projects, including procurements for consolidated buys, roll outs of new operating systems, and major software changes and updates. Assist with hardware inventory, labeling, and accountability, including maintaining software licensing information. Interface frequently with internal and external customers. Manage and make provisions for government mobile communication devices. Coordinate with the Network Enterprise Center (NEC) and other Information Management Officers on behalf of the organization. Provide advice to the organization in the area of expertise.
Basic Qualifications:
8+ years of experience in a professional DoD environment
8+ years of experience with providing client-facing help desk support for Windows-based systems
Knowledge of E-Mail Entitlement Management, desktop imaging, Remedy, Service Now, and Active Directory
Secret clearance
Bachelor's degree
Security+ Certification
Additional Qualifications:
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
