ServiceNow Administrator and Developer

The Opportunity:

Your combination of people skills and system administrator expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the U.S. European Command (EUCOM). We’re looking for a ServiceNow Administrator and Developer to support the increases requirements across the command and enable automation of several additional IT management processes and databases. The ServiceNow Administrator and Developer will design, develop, code, test, and debug new software products and make significant enhancements to existing ServiceNow modules.

As a system administrator on our project, you’ll design service catalog items in accordance with customer requirements and publish and maintain service catalog items. You’ll work collaboratively to create and maintain service portal pages and content and manage customer experiences via portals, pages, and items. You’ll manage user experiences within the Now platform via homepages, dashboards, and workflows. You’ll create and maintain application and technical services. You’ll manage core foundation data, tables and columns, and configuration item (CI) classes. You’ll create and maintain CI relationship data. You’ll accurately create, test, and manage update sets in a high paced environment. You’ll use best business practices to configure tables, forms, and workflows. You’ll consult on creation and modification of business processes based on knowledge of the Now platform. You’ll provide your customers insight into their network through monitoring and performance management.  

Your system administrator and development expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning.  

This is an opportunity to broaden your skill set in areas like automation and increasing efficiencies while moving away from the old ways of doing things. We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies. As a ServiceNow Administrator and Developer, you’ll identify new opportunities to modernize the network so your clients achieve their goals. Work with us and resolve daily challenges as we improve command systems to support the mission. 

Join us. The world can’t wait. 

You Have: 

• 3+ years of experience with two or more ServiceNow areas, including ITSM, ITOM, ITBM, or SAM

• Experience in IT Service Management and Service Portfolio modules

• Experience with Vancouver and version upgrades

• Experience with JavaScript and Angular scripting

• Ability to pursue continuous improvement and innovation

• Ability to take on administrative roles as needed, including user training

• Secret clearance

• HS diploma or GED and 11+ years of experience working with IT Service Management, Associate's degree and 7+ years of experience working with IT Service Management, or Bachelor's degree and 5+ years of experience working with IT Service Management

• ServiceNow System Administrator Certification

• ITIL Foundations, ServiceNow Fundamentals, CMDB Fundamentals, ITSM Implementer, and CSM Implementer Certifications

Nice If You Have: 

• Experience with HTML or CSS

• Experience with SOAP and REST API

• ITIL Release, Control, and Validation Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.  

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.