The Challenge:
Are you looking for an opportunity to support fast-paced IT operations for a readiness platform that will help the Navy to modernize their personnel and manpower toolset? As a service desk analyst, you will be the face of the program and will play a critical role in onboarding and supporting users for a large-scale personnel and manpower platform.

We need a service desk analyst who will triage and address incidents, problems, account requests, and service requests, while applying commercial-level customer support. You will be a member of a 24/7 system operation and support team that performs ticket creation, system monitoring, and applies basic principles, theories, and concepts to solve routine problems of limited scope and complexity.

We’re looking for a service-focused leader who thrives on the opportunity to help DoD users to solve problems.

Empower change with us.

You Have:

-2+ years of experience in a user-facing IT and Help Desk operations environment

-Experience with providing computer operation support

-Experience with Windows 7 or newer versions, network, systems, and application monitoring and reporting

-Ability to accommodate on-site shift work in support of 24/7 operations

-Ability to work with senior-level system administrators at any time for troubleshooting efforts and on maintenance weekends. 

-Ability to comprehend, monitor, and perform customer support requests

-Ability to communicate, including verbally and in writing with detail as issues arise

-Secret clearance

-HS diploma or GED

-Ability to obtain Sec+ Certification and Comp-TIA A+ or Network+ Certification within 3 weeks of start date

Nice If You Have:

-Experience with ticket management through Remedy version 9 tools

-Experience with Navy Personnel and Manpower systems

-Experience with military records and documents, including SAAR, DD214, PAA, or 5512. 1070

-Experience with computer and main data center operations and maintenance for a Military client

-Knowledge of Remedy v9.x customer service requests for help desk support and outage notification

-Ability to work unsupervised and follow established SOPs

-Ability to work flexible hours when emergencies arise

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Build Your Career:

 At Booz Allen, we know the power of analytics and we’re dedicated to helping you grow as a data analysis professional. When you join Booz Allen, you’ll have the chance to:

• access online and onsite training in data analysis and presentation methodologies, and tools like Hortonworks, Docker, Tableau, and Splunk
• change the world with the Data Science Bowl—the world’s premier data science for social good competition
• participate in partnerships with data science leaders, like our partnership with NVIDIA to deliver Deep Learning Institute (DLI) training to the federal government

You’ll have access to a wealth of training resources through our Analytics University, an online learning portal specifically geared towards data science and analytics skills, where you can access more than 5000 functional and technical courses, certifications, and books. Build your technical skills through hands-on training on the latest tools and state-of-the-art tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, onsite boot camps, certification training, academic programs, vendor relationships, and a network of professionals who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.