Help Desk Support Specialist

The Challenge:

Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting our government customer? We’re looking for a systems administrator who specializes in customer support and relationship development to help us as a Tier II Help Desk point of contact.

As a systems administrator on our project, you’ll assist clients with solving system issues, ensure the current infrastructure is functional and available, and update and patch critical systems. You’ll learn how to help customers overcome tough challenges through monitoring and performance management. You’ll analyze problem areas and opportunities for improvement in a mission critical network. You’ll be able to combine your technical experience with communication skills as you turn metrics into information and communicate their meaning. This is an opportunity to gain experience in Cybersecurity, software development, Cloud computing, and Agile methodology. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Join our team and solve daily challenges as we improve patient control and movement through the DoD.

You Have:

-1+ years of experience with customer and user support

-1+ years of experience with administering application and systems accounts

-1+ years of experience with troubleshooting and supporting Web applications, software, and issues

-Experience with using IT service management (ITSM) tools

-Experience with Windows, UNIX, or Linux

-Ability to work independently on projects and multi-task in a fast-paced environment

-Ability to support rotating on-call after hours support

-Secret clearance

-HS diploma or GED required

Nice If You Have:

-Possession of excellent client service skills

-BA or BS degree

-Security+ Certification within 6 months of hire

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

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