IT Program Manager

The Challenge:

Are you looking to join a team of experts in digital project management and shift the way the world works? Are you driven to build your skills and help a team deliver leading-edge technical solutions? Project managers touch every single part of a business and wear multiple hats: from caring for the client and their meaningful project goals to participating in business development and being a key contributor to their employees’ growth. We’re looking for someone like you to help our clients meet their mission.

In this role, you’ll coordinate with your team to deliver some of the most advanced digital solutions. Your team will work directly with clients to achieve operational performance targets and objectives. You’ll move quickly in a fast-paced and fluid environment to support the Agile development of a project roadmap, establish project milestones, and implement metrics to track progress, while working alongside your team to make a tangible difference.

Ready to help transform the future of digital platforms?

Join us. The world can’t wait.

You Have:

  • 10+ years of experience as an ISR manager or C4I service desk manager

  • Knowledge of service desk systems for managing incidents, changes, schedules, reporting, call distribution, knowledge management, self-help, workload forecasting, and scheduling

  • Ability to manage relationships with Tier 1 through 4 service support groups, customer organizations, and mission stakeholders

  • Top Secret clearance

  • Bachelor's degree

  • Advanced ITIL Certification or PMP Certification

Nice If You Have:

  • Experience with improving service desk quality through improved knowledge management

  • Knowledge of ISR and C4I mission systems support processes

  • Ability to manage service level agreements

  • TS/SCI clearance

  • Master's degree

  • ISO/IEC 20000, COBIT, CGEIT, SAFe Agile, or HDI Support Center Manager Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Build Your Career:

A challenging and dynamic work environment isn’t all we have to offer. When you join Booz Allen, you’ll have access to:

  • experts in virtually every field

  • a culture that focuses on supporting our employees

  • opportunities that provide stability while offering variety

You’ll also be exposed to a wealth of training resources through our Digital University, an online learning portal featuring more than 5000 functional and technical courses, certifications, and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site bootcamps, certification training, academic programs, vendor relationships, and a network of professionals who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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