Service Now Application Architect, Senior

Key Role:

Act as the technical lead for ServiceNow implementations in architecture, design, development, and implementation and advise on options, risks, and impacts on business processes and technical architecture. Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and within budget. Lead ServiceNow upgrades to ensure zero impact to the business and leverage both proven and innovative technology approaches to solve challenging business problems. Communicate with the customer in technical and non-technical terms, comprehend their business requirements, provide suitable solutions, design and implement client scripts, business rules, and workflows, and configure and modify applications. Collaborate with stakeholders to track, prioritize, and implement enhancement requests and coordinate and perform application upgrades in partnership with vendors and stakeholders. Test applications and enhancements to ensure zero defects, develop and maintain procedural documents relating to the management of the platform, and provide advanced application support to internal team members with little supervision.

Basic Qualifications:

-5+ years of experience as a key technical resource for large-scale ServiceNow solutions

-3+ years of experience as a ServiceNow architect or ServiceNow solution consultant

-Knowledge of development and administration in ServiceNow and ServiceNow implementations

-Ability to provide technical leadership and professional guidance to managers and the ServiceNow development team

-Secret clearance

-BA or BS degree

Additional Qualifications:

-Experience with Identity and Access Management tools, including OKTA

-Experience with DoD ServiceNow or a similar Cloud platform implementation

-Experience with working in a large-scale Agile DevOps environment

-Ability to exceed the expectations and requirements of the stakeholders and management team

-ServiceNow Certified Implementation Specialist Certification

-ServiceNow Certified Application Developer Certification

-ServiceNow System Administration advanced training


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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