Business Process Reengineering Specialist

Key Role:

Apply business process improvement practices to reengineer methodologies, principles, and business processes. Develop Standard Operating Procedures (SOPs) and associated Visio-based Business Process Maps and Service Level Agreements (SLAs), for administrative and program processes based on reviews. Review existing business documentation and address documentation gaps. Develop customer resources, including User Guides and Job Aids for revised business processes. Create SLAs that establish standard business timeline expectations and requirements. Prepare reports that summarize project activities, findings, and recommendations.

Basic Qualifications:

-6+ years of experience with business operations

-3+ years of experience with working or consulting in a health-focused federal agency

-Experience with developing SOPs, mapping business processes, and creating customer resources

-Experience with using Visio or similar business process mapping software

-Experience with contributing to projects in a fast-paced, high-intensity, team-oriented environment

-Ability to analyze client issues, determine analysis strategies, strategize potential solutions, and prepare client-ready products

-Ability to obtain a security clearance

-AA or AS degree

Additional Qualifications:

-Public Trust clearance

-BA or BS degree in Business Management


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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