IAM Health IT Service Delivery Manager
The Opportunity:
You will serve as a Service Delivery Manager with focus on Identity and Access Management (IAM) environments as part of an Infrastructure services delivery contract. You'll lead hands-on technical service delivery in the areas of IAM and Domain Name Services (DNS) and day-to-day operations, including Ticket and Service Management and Log Management, pertaining to these services.
Your combination of people skills and technical expertise makes you the Service Delivery Manager and thought leader of a technical group responsible for activities related to IAM and DNS engineering, operations and maintenance. You will motivate and inspire technical staff to efficiently deliver the quality support services that ensure optimal performance, uptime, availability, and security of our client’s critical infrastructure. In this role your will collaborate with a diverse team to support a fast-paced, critical program. It requires you to be able to effectively communicate with customers, engineers, system administrators, team members, and management and use sound judgment when considering enterprise impacts of technical decisions.
We are looking for an experienced Service Delivery Manager with knowledge of Active Directory, CyberArk, Azure, PowerShell, vulnerability remediation, system configuration, and leading complex IAM and DNS projects. You must be able to work both independently and as part of a team to help us maintain and improve the systems we support, providing the client with a functional and secure platform in a shared services environment. As the Service Delivery Manager for IAM on our program, you will oversee a technical networking team that configures, monitors, manages and repairs our client’s IAM and DNS systems and components. Your technical expertise will be vital as you identify problem areas and opportunities for improvement, communicate those needs to the team, work through challenges, and develop new methodologies together. You'll anticipate routine and non-routine issues to prevent unplanned disruptions of critical systems. You'll establish and maintain a strong, close working relationship with client leaders, functional area counterparts, external consultants, and product vendors. You'll assist the program manager with strategy, vision, planning, maturing of the IAM team. This position requires the ability to work evening and weekend hours when necessary for installations, implementations, upgrades, and outages.
Join us. The world can't wait.
You Have:
10+ years of experience with IAM and DNS engineering and operations
Experience with creating and maintaining technical documentation
Experience interacting with cross functional project teams
Experience in a leadership role
Experience with Active Directory, CyberArk, Azure, and scripting, such as PowerShell
Knowledge of IAM and DNS system configurations, vulnerability remediation, and leading complex IAM and DNS projects
Knowledge of computer system monitoring, scanning, patching, compliance, and trouble ticket tools, such as Tenable, Splunk, SolarWinds, Tanium, or ServiceNow
Ability to function effectively under pressure and deadline-oriented project demands while managing multiple initiatives
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor’s degree in Information Systems, Computer Science, or Engineering
Nice If You Have:
Experience with creating and maintaining technical documentation
Possession of excellent client facilitation skills
Possession of excellent oral and written communication skills
Master's degree
PMP or ITIL Certification
Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Create Your Career:
Grow With Us
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A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.
Your Candidate Journey
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Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $96,600.00 to $220,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
