Technical Support Analyst

Key Role:

Work with a team of experts in cybersecurity operations and individual clients to support and deliver a world class cybersecurity service. Assist and manage client onboarding of network monitoring tools. Resolve technical issues related to hardware compatibility, software provisioning, and peripherals. Troubleshoot and collect technical details within a state-of-the-art cybersecurity platform. Document and resolve service tickets in a timely manner according to SLAs. We focus on growing as a team to make the best solutions for our customers, so you’ll have resources to mentor and learn new skills and tools. This position requires minimal travel. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Basic Qualifications:

  • Knowledge of basic networking concepts

  • Ability to learn new IT expertise and concepts quickly

  • Ability to collaborate with others

  • BA or BS degree in Computer Science, Cybersecurity, or similar field

Additional Qualifications: 

  • Experience with network and endpoint security platforms

  • Experience with network monitoring and reporting

  • Experience in programming languages and development, including Python

  • Knowledge of cloud technologies and their application

  • Knowledge of Security Information and Event Management (SIEM) platforms

  • Ability to think critically and out-of-the-box

  • Possession of excellent verbal and written communication skills, and well-developed interpersonal skills

  • Cybersecurity or Network certifications, including Sec+, CompTIA A+, CCNA, MCSE, or ITIL

Compensation:

The proposed salary range for this position in Colorado is 55,000 to 60,000. Final salary will be determined based on various factors.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choice, and support your total well-being. Our comprehensive benefit offerings include healthcare, retirement plan, insurance programs, commuter program, employee assistance program, paid and unpaid leave programs, education assistance, and childcare benefits.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

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