Technical Support Analyst, Mid

Key Role:

Assist in implementing and supporting hardware, software and telephony systems which provide the infrastructure for customer support. May develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance.

Basic Qualifications:

  • 3+ years of experience with troubleshooting software and hardware issues directly with customers

  • Experience with troubleshooting NIPRNet and SIPRNet networks and computers

  • Secret clearance

  • BA or BS degree

Additional Qualifications:

  • Experience with VoIP solutions, including Cisco, Avaya, and Microsoft

  • Experience with working in IC or DoD communities

  • Security+ Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

Not ready to apply? Join our talent community and sign up for job alerts.