Technical Support Analyst, Mid

Key Role:

Assist in implementing and supporting hardware, software and telephony systems which provide the infrastructure for customer support. May develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance.

Basic Qualifications:

  • 3+ years of experience with troubleshooting software and hardware issues directly with customers

  • Experience with troubleshooting NIPRNet and SIPRNet networks and computers

  • Secret clearance

  • BA or BS degree

Additional Qualifications:

  • Experience with VoIP solutions, including Cisco, Avaya, and Microsoft

  • Experience with working in IC or DoD communities

  • Security+ Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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