Job Description

Remote Work:
Job Number:
Customer Experience Operations Strategist

The Opportunity:

To achieve an organization’s mission, leaders need strong team members who can provide direct execution, strategic, and administration support ARPANET-H and the Federal lead at the Advanced Research Projects Agency for Health (ARPA-H) Customer Experience (CX) Hub in Dallas TX. This position will support the launch, design, and operation of ARPANET-H’s CX Hub and oversight/execution of the first tranche of projects executed by the network.

As part of our team, you'll serve as a strategic technical consultant to the Advanced Research Projects Agency for Health (ARPA-H), helping conceptualize, create, and execute advanced government-funded research and development programs to accelerate better health outcomes for everyone. Leverage technical expertise to provide strategic assessments of new technologies in support to senior ARPA-H decision makers. Maintain responsibility for producing and presenting findings and recommendations to a team of colleagues and clients on the feasibility and potential impact of future research programs, assisting with the management of current programs, and facilitating commercialization of successfully developed technologies. 

You'll serve as a Customer Experience Operations Strategist helping clients to establish new business processes and complete design research and analysis to determine viable solutions. You will be responsible for managing incoming requirements, facilitating engagements within offices and across the Agency, and is readily available to shift your focus to fulfill emerging client requests. Your attention to detail, flexibility, communication skills, understanding of the client's mission, and problem-solving will enable the mission's success.

What You’ll Work On:

  • Engage with Consortium Management Firm to develop and implement workplans
  • Support Federal Lead in developing, tracking, and applying success metrics at network and project level, from design of new projects or partnerships to long-term visioning
  • Execute on range of hub-and-spoke network and project implementation tasks, including helping develop workplan outlines, review deliverables from hubs or spokes, compile meeting agendas, document meeting outcomes, and create email templates
  • Coordinate ARPANET-H support for PM-initiated projects and efforts
  • Assist the development and coordination of Immersive Experiences
  • Develop and improve processes for Hub Execution
  • Provide administrative support in scheduling meetings, managing logistics, and drafting follow-up emails
  • Other duties as required

Join us. The world can't wait.

You Have:

  • 4+ years of experience with health sciences, medical technology, or biomedical research
  • Experience with program and project management
  • Experience with supporting leadership
  • Knowledge of ARPA organizations
  • Ability to work independently and as part of a team
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree in a scientific field

Nice If You Have:

  • Experience with Design methodologies, including Human-Centered Design, Design Thinking, or Lean Launchpad
  • Experience with ARPA a plus
  • Experience with U.S. government health organizations
  • Possession of excellent research, analytical, organization, interpersonal, and coordination skills
  • Possession of excellent verbal and written communication skills
  • PMP Certification


Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.


At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $58,300.00 to $133,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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