ScienceLogic Engineer SME, Senior

Key Role:

Work as a ScienceLogic Engineer SME on our team as we help the customer overcome their most difficult challenges in performance monitoring. Gather customer application data and diagrams, leverage expertise in recommending baseline monitoring thresholds, recommend performance monitoring KPIs and SLAs, and provide monitoring tool infrastructure recommendations. Employ expertise in performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool. Use customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution. Provide technical solutions to a wide range of difficult problems. Provide on-the-job training to application POCs and event management. Develop and tweak documentation. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Basic Qualifications:

  • 3+ years of experience in ScienceLogic with installing agents, forwarders, APIs, performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool

  • 3+ years of experience with ServiceNow ITSM

  • Experience with recommending baseline monitoring thresholds and performance monitoring KPIs and SLAs

  • Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution

  • Experience with creating technical documentation

  • Ability to provide monitoring tool infrastructure recommendations

  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

  • Bachelor's degree in IT, CS, EE, or Information Systems and 10 years of experience with IT or 20 years of experience with IT in lieu of a degree

Additional Qualifications:

  • Experience with the VA

  • Experience with Splunk or SolarWinds

  • Experience with VA VistA

  • Experience with the ServiceNow Visual Task Boards

  • Experience in Agile and Scrum

  • Ability to work with customers and manage schedules

  • Possession of excellent verbal and written communication skills

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation: At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.


Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,600 to $197,000. The estimate displayed represents the typical salary range for this position, and is just one component of Booz Allen’s total compensation package for employees.

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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