IT Support Engineer

Key Role:

Provide IT engineering support for a large DoD enterprise system which includes system troubleshooting, optimization, and conducting root cause analysis using a variety of application and network performance analysis tools. Identify, communicate, and assist with resolving any technical impediments and dependencies. Provide recommendations to improve the system by reviewing and correlating system logs.

Basic Qualifications:

-2+ years of experience with providing IT support engineering, including network, application, and server

-2+ years of experience with managing internal or client-facing projects to completion and troubleshooting clients' technical issues

-2+ years of experience with providing root cause analysis and technical support

-Secret clearance

-BA or BS degree in Information Systems

Additional Qualifications:

-Experience with Wireshark, NetScout, and other network troubleshooting tools

-Experience with SolarWinds, Nagios, and Elastic

-Experience with providing system administration support for VMware and Red Hat

-Information Technology Infrastructure Library (ITIL) Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

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