Key Role:

Support the business through analysis of the customer experience (CX). Apply analysis techniques to data to understand the customer journey and how an organization can deliver value to customers based on their needs, values, and preferences. Conduct communications and marketing efforts through a mix of digital channels and analyze their effectiveness. Analyze or contribute solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance and review and assist in the guidance of junior resources.

Basic Qualifications:

• 3+ years of experience with using web analytics to analyze customer behaviors

• 3+ years of experience with social media engagement and reporting and digital listening

• 3+ years of experience with digital marketing and digital strategy

• Experience with creating customer surveys and analyzing responses

• Experience with Microsoft Office Suite, including Excel and PowerPoint

• Ability to obtain a security clearance

• Bachelor's degree

Additional Qualifications:

• Experience with Customer Relationship Management (CRM) systems

• Experience with Search Engine Optimization (SEO)

• Experience with User Research

• Experience with Market Research

• Experience with CX management software, including Medallia or Qualtrics

• Experience with using statistical computer languages, including R, Python, or SLQ, to manipulate data and draw insights from large data sets

• Knowledge of Agile methodology and frameworks, including Scrum or Kanban

• Ability to work on multiple projects at once, manage time and tasks efficiently, and communicate availability and status to project leads proactively

• Possession of strong qualitative and quantitative research skills

• Possession of excellent verbal, visual, and written communication skills to communicate suggestions and recommendations to clients in a clear and concise manner

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.