Finance Help Desk Support Agent

Key Role:

Provide Tier 2 Help Desk support for Vendor Payables, Employee Payables, Labor Accounting, and Subcontract Payables. Provide customer support to all escalated Help Desk tickets from employees and vendors within the response service level agreement, updates tickets daily with complete notes, and ensures tickets are resolved to the customer’s satisfaction before it is closed. Educate and provide policy guidance on all Finance-related inquiries. Provide broad exposure across support teams and collaborate with different individuals and teams.

Basic Qualifications:

  • Experience with customer service
  • Experience with financial systems
  • Experience with help desk tools
  • Experience with Microsoft Office programs, including Word, Excel, and Outlook
  • HS diploma or GED required

Additional Qualifications:

  • Experience with a help desk or call center environment a plus
  • Ability to use multiple finance applications and databases in a fast-paced environment
  • Ability to communicate clearly via email or phone, including active listening
  • Ability to leverage a friendly and professional attitude to quickly develop rapport with customers over chat, email, or phone
  • Possession of excellent research and problem-solving skills
  • AA or AS degree preferred

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