Help Desk Support Specialist

Key Role:

Respond to suggestions, complaints, kudos, and low customer satisfaction scores. Work with functional SMEs to update knowledge base content and other help desk system update. Run various ad hoc administrative reports to support data analysis and act as an administrator of team and client-facing web sites. Provide broad exposure across support teams and collaborate with different individuals and teams.

Basic Qualifications:

  • Experience with customer service
  • Experience with help desk or End User Support operations
  • Experience with help desk tools
  • Experience with Microsoft Office, including Excel, Word, and PowerPoint
  • HS diploma or GED required

Additional Qualifications:

  • Experience with knowledge base or content management
  • Ability to be flexible, take initiative, and prioritize competing demands
  • Possession of excellent organizational and problem-solving skills
  • Possession of excellent written and oral communication skills
  • Possession of excellent customer service skills
  • Possession of excellent analytical and reporting skills
  • AA or AS degree preferred

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