Employee Care Center Specialist

Key Role:

Provide high-touch, empathetic support to employees by collaborating with colleagues across multiple Human Resources functions to address questions, concerns, and issues. Deliver timely outreach, response, and solutions to address and resolve sensitive, complex inquiries with personal attention and focus on employee experience. Apply specific functional knowledge of policies and procedures as well as general industry knowledge when assessing situations and in the delivery of responses and resources. Participate in cross- collaboration efforts between service lines and team colleagues to create viable solutions for anticipated needs. Utilize discretion and sound judgment to execute customer service- based procedures and processes while maintaining integrity of confidential employee information. Work with service line and client-facing leaders to analyze and assess trends from all incoming activity and feedback to make recommendations for improvement and enhancing service delivery. Support team initiatives and priorities by performing research, managing caseload, creating metrics dashboards, and presenting team information. This position is a hybrid role with a combination of working at a Booz Allen office or client site and working remotely. Due to the nature of the work performed within this facility, U.S. citizenship is required.

Basic Qualifications:

  • Experience working in a Human Resources role

  • Experience with providing internal customer service within large organizations

  • Experience with supporting sensitive, critical employee situations

  • Experience analyzing and coordinating metrics for leaders or stakeholders’ review

  • Experience with using Microsoft Office Suite, including Outlook, PowerPoint, Excel, OneDrive, and Teams

  • Knowledge of HR principles, practices, and procedures

  • Ability to coordinate and prioritize resources

  • Ability to address multiple requests in a fast- paced, team-oriented environment

  • Bachelor's degree or 4+ years of experience with providing direct Human Resources support to employees in lieu of a degree

Additional Qualifications:

  • Experience with providing on-demand and on-call customer support

  • Experience with Workday HRIS

  • Knowledge of core employee benefits

  • Possession of excellent analytical, conflict- resolution, and problem-solving skills

  • Possession of excellent organizational and interpersonal skills

  • Possession of excellent verbal and written communication skills

  • Bachelor’s degree in Human Resources, or Business Administration

  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)


At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full time and part time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs, individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.  

Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. 

Colorado: $55,120 - $115,110 (annualized USD)
New York (including New York City): $58,565 - $140,690 (annualized USD)

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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