Key Role:

Support commercial clients in the design, building, and fusion of fraud operation and security strategy programs by evaluating and enhancing fraud controls within existing and proposed customer-facing external applications. Drive various day-to-day functions embedded within the existing fraud operations department and focus on enhancing the strategic vision through technology implementations and establishing process enhancements and improvements and anomaly detection maintenance and efficiency. Socialize in maturing components of the fraud operations department, including training and transferring knowledge to fraud and security personnel and fusing capabilities, such as advanced analytics, intelligence feeds, and monitoring operations with the security operations center (SOC) to form fraud fusion centers. Drive technical direction and implementation for development, design, and systems integration across multiple client engagements from definition phase through implementation. Leverage expertise in evaluating and tuning leading fraud and anomaly detection tools, assessing a client's current threat landscape from an account takeover or account compromise point of view, and determining technology, process, and procedure gaps. Articulate findings and interact with executive leaders, business unit managers, and technical staff clearly to design future state fraud prevention and detection capabilities.

Basic Qualifications:

-7+ years of experience with digital fraud or online strategy management in online, credit card, or consumer finance

-Knowledge of data analysis platforms, including Kibana, Splunk or Hadoop, such as ELK Stack or Kibana

-Knowledge of emerging threats, fraud trends, and investigations, including those related to financial services

-Knowledge of various online fraud controls, including authentication and payment transactions

-Ability to manage technical implementations and online controls for fraud and Cyber teams

-Ability to provide guidance to fraud, technology, and business teams, including input to projects during analysis and design phases to ensure all requirements have been considered and addressed appropriately

-Ability to provide thought leadership for balancing fraud detection and prevention with customer experience

-Ability to travel to client site up to 75% of the time

-BA or BS degree

Additional Qualifications:

-Experience with designing layered fraud strategies that minimize customer disruptions effectively while enhancing security

-Experience in collaborating with stakeholders to identify and mitigate omni-channel and new account, application, or registration fraud and protect existing accounts

-Experience with developing and implementing technical fraud strategies to detect and prevent account takeovers, compromised accounts, and fraudulent withdrawals

-Experience with supporting efforts around security as a strategy for financial service clients and being a thought leader in trends around authentication, biometrics, Cybersecurity, and fraud prevention

-Experience with fraud network technical architecture and strategy decisions

-Experience with Microsoft Office, including Word, Excel, and PowerPoint

-Knowledge of fraud trends, tools, and models

-Ability to support products and vendor requirements for fraud detection, triage, escalation, and investigations activities

-Ability to be a key point of contact for technical questions for both internally and with client partners aligning with technology and operation teams and recognize system deficiencies and implement effective technical solutions

-Possession of excellent oral and written communication skills, including explaining technical information effectively to all audience levels in a concise manner

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.