Medicare Policy Analyst, Mid

Key Role:

Develop and maintain real-time, accurate, understandable, and easily accessible scripted content for a large, 24x7 multi-channel contact center, including phone, email, web, and IVR, with several thousand agents located at various sites. Leverage expertise with Medicare health policy and legislation and related programs, including General Medicare, Part A, Part B, Durable Medical Equipment (DME), Regional Home Health, Medicare Advantage (Part C), Prescription Drug (Part D), and Medicare eligibility, enrollment, claims, costs, coverage, and appeals. Provide content management solutions to facilitate development, management, and application of content that reflects evolving changes in content-related policies and apply in-depth knowledge of Medicare programs and policy to drive quality improvements in a cross-functional team environment. Due to the nature of work performed within this facility, U.S. citizenship is required. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Basic Qualifications:

  • 3+ years of experience working in a professional environment

  • 1+ years of experience with content development for federal programs or healthcare-related product development

  • Experience with federal healthcare programs, policies, and procedures

  • Experience developing reports to measure performance and identifying opportunities to enhance content

  • Ability to analyze policy and develop associated content that is easily understood by the general population

  • Ability to collaborate and work closely with other team leads and management

  • Ability to work in a cross-functional team interfacing directly with government clients

  • Ability to coordinate with government clients and other contractor personnel to ensure all materials are consistent

  • Bachelor's degree

Additional Qualifications:

  • Experience with Medicare policies and procedures preferred

  • Experience with government consulting

  • Experience with Content Management Systems

  • Experience with Contact Center Operations

  • Knowledge of the Medicare program and related health policy programs, including existing and pending Medicare legislation and policies related to General Medicare, Part A, Part B, DME, Regional Home Health, Medicare Advantage (Part C), Prescription Drug (Part D), and Medicare eligibility, enrollment, claims, costs, coverage, and appeals

  • Knowledge of managing customer feedback to drive program improvements

  • Possession of excellent oral and written communication skills

  • Master's degree

The proposed salary range for this position in Colorado is 68,000 to 74,000. Final salary will be determined based on various factors.


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