Microsoft Teams Administrator

Key Role: 

Perform administrative and support duties for a large enterprise Microsoft Teams environment, including design, system evaluation and analysis, change management, and customer support. Design solutions to increase service efficiency and perform duties that require expertise in Microsoft Teams telephony and endpoint support. Communicate technical information to multiple audiences with varying levels of expertise. Monitor the services and lead or participate in troubleshooting incidents. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Basic Qualifications: 

• Experience with advanced troubleshooting in Microsoft Teams meetings and equipment 

• Experience with PSTN calling, conferencing, and other calling solutions in Microsoft Teams 

• Experience with Teams administration and reporting for a large organization 

• Experience with enterprise level Change Management process 

• Knowledge of M365 and Collaboration technology stack 

• Knowledge of Call Quality Dashboard and Quality of Experience Report (QER) 

• Knowledge of voice and video, and associated technologies, including Microsoft Skype, Microsoft Teams, telecommunications, and network engineering 

• Ability to work collaboratively with others, take the initiative to troubleshoot issues, and offer guidance and recommendations for improvements 

• Ability to participate in on-call rotation for 24/7 support 

• HS diploma or GED 

Additional Qualifications: 

• Experience in voice and video, and Audio and Video technologies, including Microsoft Skype, Microsoft Teams, telecommunications, and network engineering

• Experience with implementing governance and life cycle management for Microsoft Teams 

• Knowledge of networking, DHCP, TCP/IP, DNS, subnetting, and firewalls 

• Ability to utilize tools such as PowerShell scripting, Power Platform, or Graph API to automate business processes  

• Ability to support Microsoft Teams and SharePoint Online 

• Microsoft Teams Administrator certification or Microsoft Teams Voice Engineer certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $58,400.00 to $133,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.