Unified Communications Operations Lead
The Opportunity:
Booz Allen is looking for a Unified Communications (UC) Operations lead to join our team in support of our global voice, video, and meetings infrastructure. The successful candidate will lead the team that is responsible for UC hardware, applications, and general user support for all Booz Allen staff globally. You’ll be offered the opportunity to utilize significant experience in the UC and Information Technology (IT) fields to include VoIP, Teleconferencing, VTC, and collaboration technology support. You’ll collaborate with other Booz Allen staff organizations to provide support and technical input on UC technologies throughout the project lifecycle. You’ll work directly with the UC team and other IT engineers to analyze and resolve site and customer UC issues. You will lead the team’s ongoing service delivery improvement efforts and provide input on the overall user experience strategy. You’ll be provided training opportunities to learn new skills, maintain a high level of industry knowledge, and should be able to pass that training on to others. Due to the nature of work performed within this facility, U.S. citizenship is required.
Join us. The world can’t wait.
You Have:
- 8+ years leading a team of technical support resources, including Tier I and II
- 5+ years working in a direct customer service role including Executive level support
- 5+ years of experience supporting UC communications solutions including voice, video, meetings, and the supporting infrastructure
- 5+ years of experience with real time video support, including Streaming, meeting, or VTC
- 5+ years of experience supporting UC/AV hardware including Cisco and Microsoft
- 2+ years of experience supporting Microsoft Teams Rooms
- 2+ years of experience working with an enterprise ticketing system
- Ability to analyze technical data quickly and communicate with others to resolve issues
- HS Diploma or GED
Nice If You Have:
- Experience with Cisco CUCM or related VOIP based phone systems
- Experience with Microsoft Teams meetings or general event support
- Experience with technical project management for large enterprise initiatives
Create Your Career:
Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.
A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.
Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $96,600.00 to $220,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
