Windows/Apple Technical Support Engineer

Key Role:

Serve as a part of a dynamic corporate technical support group. Provide Tier III technical support and monthly patching for macOS and Windows endpoints. Manage, assign, and resolve tickets in the ServiceNow support queue. Provide mobile support and administration for iOS and Android devices with Microsoft InTune. Generate reports on various metrics regarding endpoints and team projects or initiatives. This position requires the ability to travel to East Coast sites up to 5% of the time.

Basic Qualifications:

-2+ years of experience in a customer-focused role, including providing a high level of customer support

-2+ years of experience with supporting iOS, Android, macOS, and Windows platforms

-Experience with patch management and reporting on Windows or Apple endpoints

-Knowledge of Microsoft Windows or macOS desktop, notebook, and PC or Mac peripheral networking infrastructure and operations

-Knowledge of MDM for iOS and Android infrastructure and terminology

-Ability to travel to East Coast sites up to 5% of the time

-Ability to obtain a security clearance

-HS diploma or GED

Additional Qualifications:

-Experience with supporting Microsoft Office on macOS and Windows

-Experience with building and supporting virtual desktops in VMware Fusion and VirtualBox

-Experience with using programming language or other coding languages

-Possession of excellent oral and written communication skills

-Apple Certified Support Professional (ACSP) or Apple Certified Macintosh Technician (ACMT)

-Casper Certified Technician (CCT) or Casper Certified Administrator (CCA)

-CompTIA A+ IT Technician Certification

-Microsoft Certified Solutions Associate (MCSA)

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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