Service Management Technologist

The Challenge:

Are you ready to use your combination of knowledge, skills, and experience to tackle the toughest challenges facing government today? We are seeking a technologist to support a service management technology implementation. As a technologist, you’ll drive technical decision making through engagements with a diverse set of stakeholders from IT and business. You’ll work with federal clients to design and facilitate cross-functional workshops concerning technology implementation during architecting and planning phases. During transition and execution, you’ll work with partners to oversee technology migration, workflow redesign, and training development to educate users and Help Desk technicians.

Empower change with us.

You Have:

  • 7+ years of experience with technology modernization or transition initiatives

  • 4+ years of experience with solution architecture, including software integration, SaaS, IaaS, or PaaS implementation

  • Experience with designing or developing cloud-native solutions

  • Experience with service management

  • Experience with the full SDLC process

  • Knowledge of ITIL, service management concepts, or major service management solutions

  • Ability to lead or facilitate technical discussions

  • Ability to set up expectations among internal teams and clients and managing the delivery

  • Ability to obtain a security clearance

  • BA or BS degree

Nice to Have:

  • Experience in consulting with federal government clients

  • Experience with migration to ServiceNow platform

  • Experience with Agile practices and tools, including JIRA or GIT


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Build Your Career:

A challenging and dynamic work environment isn’t all we have to offer. When you join Booz Allen, you’ll have access to:

  • experts in virtually every field

  • a culture that focuses on supporting our employees

  • opportunities that provide stability while offering variety

You’ll also be exposed to a wealth of training resources through our Digital University, an online learning portal featuring more than 5000 functional and technical courses, certifications, and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site bootcamps, certification training, academic programs, vendor relationships, and a network of professionals who can give you helpful tips. We’ll help you develop the career you want as you chart your own course for success.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

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