Managed Threat Services/Client Delivery Executive

Key Role:

Maintain responsibility for driving the strategy for managing and maturing the managed services offering portfolio from a client perspective. Coordinate across the client delivery teams to influence the roadmap and shape the service offerings to effectively and consistently deliver valuable outcomes for clients. Maintain responsibility for designing and managing the client experience for each of the services, from pre-sales enablement and support to client on-boarding and ongoing client touch points and reporting. Work closely with the Managed Threat Services (MTS) sales and vertical account teams in taking the service offerings to market, helping to define value proposition, delivery models and procedures, packaging, positioning, and solutioning of each of the individual MTS services other portfolio offerings. Work closely with client service delivery managers and the Cyber fusion center leaders to oversee service offering deliverables performance and client satisfaction across accounts. Incorporate observations and client feedback back into the continuous improvement process. This position requires the ability to travel at least 50% of the time.

Basic Qualifications:

-5 years of experience with driving large complex projects to successful completion from delivery and financial perspectives

-4 years of experience with IT, Cybersecurity, and operations

-4 years of experience in building Cybersecurity service offerings and taking to market

-Experience in interacting with senior personnel at client sites in a consulting environment

-Experience with crisis management

-Ability to travel at least 50% of the time

-BA or BS degree

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

CMCL

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