ITSM Continuous Service Improvement Coordinator

Key Role:

Cultivate strategies that enable humans to take action. Design and execute high impact approaches that cross organizational cultures, structures, policies, and processes to achieve game-changing digital transformation. Work side-by-side with technologists and data scientists to deliver solutions with scale and agility and lead our clients into the future of work.

Basic Qualifications:

-3+ years of experience with Continuous Service Improvement

-2+ years of experience with data analysis using a large data visualization application

-2+ years of experience with ITSM tools

-1+ years of experience with Incident management

-Knowledge of ITIL processes

-Knowledge of IT components and their interactions

-TS/SCI clearance

-BA or BS degree

Additional Qualifications:

-Experience with Tableau large data visualization software

-Experience with BMC Remedy ITSM software

-Experience with incident, problem, and event management

-Ability to track and report enterprise IT issues proactively

-Ability to perform gap analysis

-Ability to identify key performance indicators (KPI) and critical success factors (CSF)

-ITIL Continuous Service Improvement (CSI) or an equivalent Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.


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