IT Operations Manager, Lead

Key Role:

Work to touch every single part of a business and wear multiple hats, from caring for the client and their meaningful project goals to participating in business development and being a key contributor to their employees’ growth. Manage a team and oversee the delivery of the most advanced digital solutions. Guide a team and partner with clients to support cross domain solutions.

Basic Qualifications:

• 5+ years of experience overseeing work efforts of a team of IT system administrators supporting core systems and services impacting enterprise operations

• 2+ years of experience monitoring system availability, conducting analysis of incidents, and providing data to leadership on a weekly and monthly basis to explain impact on customers, systems, and security

• Experience with developing and implementing policies necessary to ensure the team is following best business practices in the support of a large, multi-enclave, enterprise environment

• Ability to coordinate responses to service outages, track restoration efforts, and keep stakeholders informed

• Ability to ensure seamless transitions between design and development and operations and sustainment

• Ability to develop key performance indicators (KPIs) to demonstrate to the customer the work effort and value provided by individual teams

• Active TS/SCI clearance; willingness to take a polygraph exam

• HS diploma or GED

• Ability to obtain DoD 8570.1 IAT Level II Compliant Certification within 60 days of hire

Additional Qualifications:

• Experience with incident and change management ticketing systems, including Service Now

• Experience with RHEL or CentOS

• Experience implementing site reliability engineering best practices to increase availability, resiliency, and performance of a service

• Experience with day-to-day management and maintenance of dedicated network, storage, and server infrastructure

• Knowledge of the Risk Management Framework (RMF)

• Security+ Certification

• ITIL or NITSM Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $93,300.00 to $212,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.