ServiceNow Administrator

Key Role:  

Work in tandem with multiple Enterprise Technology Services and Solutions (ETSS) teams as part of the Service Operations Platform team to ingestion, support, and ensure the accuracy of client computing environments ServiceNow CMDB discovery process. You will play a crucial role in building and maintaining the configuration management inventory. Create self-service support article to assist users with the discovery and visibility process. Ensure exceptional service at every customer interaction point. Respond to inquiries from technical stakeholders within service-level agreements. Educate technical stakeholders about tools, policies, and processes and how to view and manage their inventory.  Due to the nature of work performed within this facility, U.S. citizenship is required.

Basic Qualifications: 

• 2+ years of experience with ServiceNow ITSM

• Experience applying a detailed focus on data and processing to ensure data integrity

• Knowledge of CMDB

• Ability to build excellent relationships with technical stakeholders

• Ability to work independently and multi-task through to completion

• Bachelor's degree

Additional Qualifications: 

• Experience managing, troubleshooting Windows Server, Linux server and/or virtualized computing environments 

• Experience of network concepts

• Ability to communicate clearly via IM, email, or phone

• Ability to conduct independent research and apply solutions

• Possession of excellent problem-solving abilities

• Possession of excellent verbal and written communication skills

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,700.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.