ServiceNow Communications and Training Specialist
The Opportunity:
As a Communications and Training specialist on our team, you’ll support an enterprise ServiceNow implementation. You’ll be responsible for managing communications campaigns from end to end, which will include collaborating across functional teams to implement system or process-based solutions. You'll formulate training plans and activities to support our client's initiatives and develop, implement, and communicate strategies and key messages in clear and concise language using a variety of communication materials and media.
You’ll enable the design, development, delivery, and management of key communications, knowledge base articles, navigate evolving communication processes, and establish best practice guidelines for communication and engagement. You'll shape and nurture relationships with team members, stakeholders, and clients to develop roll out strategies, focus groups, pilots, technology adoption campaigns, and other effective communication methods to meet program goals. Work with us as we design, develop, and produce solutions to change public health for the better.
Join us. The world can’t wait.
You Have:
3+ years of experience with enterprise ServiceNow implementation communications
Experience with communications, technical writing, and training support for Centers for Disease Control and Prevention
Experience with writing, editing, verbal communications, and communications planning while adhering to organizational approval and clearance processes
Experience with technical documentation for systems, applications, and business processes
Ability to collaborate with cross-functional teams, including developers, public health analysts, or scientists
Ability to independently draft communications about complex technical information with a set of stakeholders from business and technical organizations and provide accurate and timely advice, opinions, and recommendations
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor’s degree
Nice If You Have:
Experience in strategic communications for IT system implementation planning
Experience writing and editing material in a journalistic style for publication on workforce messages and newsletters
Possession of excellent verbal and written communications skills
Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
