Incident Manager
Key Role:
Own the incident lifecycle, from detection and impact assessments to resolution and port-mortem review. Anticipate, identify and address system issues and incidents to resolution in a 24/7/365 environment using client incident management processes. Work closely with the help desk team to fully understand service interruptions to anticipate and better support ongoing system delivery by discovering trends and patterns where possible. Share technical details obtained to aid in troubleshooting, outline clear steps and activities to resolution, recommend and implement improved processes, provide timely status updates to stakeholders, assist with postmortem related activities, and support various efforts related to operational improvements. Manage ongoing and proactive efforts to maintain applications in production, including troubleshoot outages, document application performance, and coordinate with technology infrastructure management to repair technical bugs.
Basic Qualification:
2+ years of experience in a leadership role in operational environments
Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
Experience with ServiceNow
Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
Secret clearance
HS diploma or GED
Additional Qualification:
Experience with technical report writing
Experience implementing change management solutions for the DoD
Experience with Splunk
Experience with performance engineering of AWS Cloud applications
Experience with using Structured Query Language (SQL)
Possession of excellent verbal and written communication skills, to effectively communicate findings and solutions to leadership and stakeholders
Amazon Web Services (AWS) Cloud Certification
Information Technology Infrastructure Library (ITIL) Certification
DoD 8570 IAT Level 2 or DoD 8140 compliant Certification
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
