Help Desk Network Operations Security Center Administrator
Key Role:
Perform real-time monitoring and maintenance operations of network devices, server assets, mission critical systems, enterprise services, and networking infrastructure across multiple physical sites on disparate networks. Serve as Tier I support to escalate and resolve technical issues on operational network environments. Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance. Log and track all work products in ticketing systems, recording applied diagnostic techniques used to complete the tasks, and develop and maintain comprehensive documentation for all troubleshooting procedures, patching plans, and required fix actions. Perform in an alternate work week schedule to provide support for all outages on weekends and be the first point of contact during any weekend support operation.
Basic Qualifications:
Experience with monitoring solutions, including SolarWinds, Infoblox, Splunk, or Cisco ISE
Experience with troubleshooting and break or fix repairs with IT assets, including desktops, laptops, printers, or accessories
Experience with ticketing systems, including Service Now or BMC Remedy
Knowledge of Windows 10 or Windows 11 Operating System and Active Directory
Ability to work a modified shift schedule, including occasional holidays and weekends
Ability to extract and document user requirements
TS/SCI clearance
HS diploma or GED
IAT Level II Certification
Additional Qualifications:
Knowledge of DHCP, switches, and networking
Ability to manage projects and multi-task
Ability to work in a high-paced environment
Ability to work midnight to 0800 either Tuesday - Saturday or Sunday - Thursday to back up team members
Possession of excellent written and verbal communication skills
Bachelor’s degree
CISSP, CAP, ITIL v3, or ITIL v4 Certification
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,400.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
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